Resolve Issues Faster for Higher Customer Satisfaction
Customer service is often a critical point where your company’s reputation can either improve or decline. Our customer service texting software helps make this interaction smoother by providing your customers with fast, quick access to the help they need. Best of all, it’s done through texting, a communication method that most people already know and prefer. This way, your customers can get their issues resolved swiftly and effortlessly, all via their favorite messaging.
Make it Easier for Customers to Reach You
Let’s be honest, waiting on hold to speak to customer service feels like a step back in time. Who has the patience for that nowadays, especially when there’s a quicker, more efficient way?
With Textellent, no more long waits on the phone, just simple, direct conversations that make everyone’s day a little easier.
Resolve Problems Quickly & Completely
Nobody likes to wait, especially when they need help. This is where Textellent delivers its best.
Our text messaging software turns your main business line into a direct text hotline, reducing wait times and boosting customer satisfaction. This means no more missed phone calls, no “on-hold” time, and a quicker resolution of issues through seamless, real-time texting.
Let Customers Set Their Own Appointments
With business texting solutions like Textellent, your customers have the power to schedule exactly when they want to talk or meet.
They can use a simple link to access our user-friendly scheduling tool—or yours, if it’s integrated—making it super easy to set up calls, support sessions, and services at their convenience.
Submit Pics & Docs to Accelerate Resolution
Sometimes, text messages alone don’t cut it. With Textellent, customers can easily send pictures and documents, providing a clear view of their issues.
Multimedia messaging service (MMS) allows customers to easily send photos or documents before or during customer service calls to explain issues even faster.
40% of consumers have reported trying to text businesses without success
The customer service staff handles incoming calls, requests for estimates, status reports during the process, follow-up after, and customer inquiries along the way. Textellent’s business texting platform for Customer Service and Support allows them to automate much of that communication while giving customers a direct channel to quickly handle issues and questions (including auto-replies to FAQs) as soon as they arise.
Text & Inform Customers Along the Way
In customer service, lack of communication can lead to frustration and uncertainty. At Textellent, we address this challenge head-on by ensuring your customers are kept informed from start to finish.
Business Texting Keeps Customers in the Loop
Our SMS customer service does more than resolve issues—it keeps your existing customers informed every step of the way.
Textellent enables you to send timely updates, answers, progress reports, and estimated times of arrival for solutions. This ensures your customers feel valued and taken seriously throughout their entire experience.
Preserve the History
Each interaction with a customer is an opportunity to build a stronger relationship. Our business texting services log every text exchange to ensure no detail is lost.
Our business texting platform captures all conversations with clients and ensures that support staff members aren’t using their cell phones—where information can be lost. These text-based conversations can also be added to customer records in your backend operational systems.
Address FAQs with Instant Auto-Replies
Lighten the load on your support team while providing customers with instant, accurate information. Our automated responses for frequently asked questions ensure that customers get consistent answers immediately.
These preset, keyword-triggered replies guarantee that even after hours, your customers receive the information they need, freeing up your team to focus on more complex issues.
Automate Routine Communications
Many customer service organizations struggle to handle their baseline call volume, much less do follow-up, marketing outreach, or requests for reviews.
Textellent’s SMS software automates these routine tasks. Send after-service thank-you texts, satisfaction surveys, and reminders about upcoming warranty expirations effortlessly.
This automation frees up your agents to focus on customers who need more personalized attention, enhancing overall service efficiency and customer satisfaction.
38% of customers prefer texts to receive updates on order status
Many customer service organizations struggle to handle their baseline call volume, much less do follow-up, marketing outreach, or requests for reviews. Such entities could use Textellent to automate the sending of after-service thank-you texts, satisfaction surveys, reminders about upcoming warranty expirations, and more—freeing up agents to focus on customers needing greater attention.
ENHANCE CUSTOMER SERVICE COMMUNICATION AFTERWARD
Great customer service doesn’t end when the problem is solved. It continues to resonate through thoughtful follow-up communication.
But too often, once a customer issue is resolved, the conversation just stops. This can leave customers feeling like they’re only important when there’s a problem to fix, rather than valued partners in an ongoing relationship.
That’s where Textellent takes the lead. Our platform ensures that every customer interaction ends on a high note, extending the dialogue beyond the immediate resolution.
Automate Post-Service Processes
Stay connected with your customers without lifting a finger. Use our preset, automated SMS messages to send follow-up surveys and effortlessly schedule future appointments.
Our sophisticated scheduling application integrates seamlessly with your existing customer-support systems. This smart automation ensures every customer receives timely, personalized follow-ups, improving their overall experience and loyalty.
Remind them of Service Warranties & Upgrades
Show your customers you care by keeping them informed well before their warranties expire. Automatically send text reminders using our Textellent’s SMS marketing service about upcoming warranty expirations and upgrade options.
This proactive communication prevents missed deadlines and strengthens customer trust.
Keep Channels Open for Future Text Marketing
Every text interaction is a chance to deepen customer relationships. When customers reach out to your support team via text, it signals their comfort with this channel.
Take advantage of this comfort to keep communication lines open for future text marketing, turning each interaction into an opportunity for ongoing engagement and brand loyalty.
Automatically Solicit Reviews via Text
Don’t leave customer feedback to chance. Automate text-based follow-up requests for reviews on your customer service performance with our sophisticated SMS marketing services.
This ensures you consistently gather valuable insights, helping you refine your services and showcase your dedication to excellence.
72% of people asked to leave a review will do so
Textellent Works with Your Existing Support Systems
Integrating new technology into an existing support system can often be a headache for businesses. The concern is that adding new tools might disrupt workflows, require extensive training, or fail to communicate properly with the tools your team already relies on.
These issues can slow down response times and complicate customer service processes rather than simplifying them. Fortunately, Textellent is designed to fit right into the setup you already use.
Flexible Integration Options for Texting Customer Support
Textellent offers multiple options for integrating with the familiar customer-support systems you use every day, eliminating rocky transitions and long learning curves.
Connect it to other applications seamlessly using Zapier, native integrations, or Textellent’s robust APIs with existing Customer Relationship Management (CRM) systems, marketing tools, and more.
All text conversations, attachments, appointments, etc., are reliably captured and synced, thanks to the most robust APIs in the industry. See integration options.
OurTestimonials
I love it
I love it
Since I start using this software I have a positive response from my customers, Easy to use. My customers have answers and questions quickly resolved.
Income Tax Preparer